There are two types of communication that can be seen within the context of work, external and internal. The external communication involves the transfer of information from or to persons who are located outside the organization. Customers as well as other co-workers are usually involved in external communication.
Communicate with your customers is critical to the business and that is what will keep them coming back over and over again. Establish a positive relationship with the customer base is the difference between sales and the success of adequate extreme. The companies are working every day with a wide range of other companies that work hard to supply goods and services, as well as parts of products and other important items. Knowing how to communicate with them is critical to the success of the overall operations. The objective of external communication is usually to get a positive response to the needs of the organization.
Internal communication involves the transmission of information between individuals in society. The objective of this type is usually to accomplish a variety of internal objectives.
Business management skills use both internal and external communication in an attempt to make the necessary changes to improve the overall business operations. If a particular piece of information is not fully disclosed, the end result could be a job performed incorrectly on the inside which could then result in customer dissatisfaction on the outside. To avoid this, all lines of communication must be left open so clear.